To ensure the smooth running of the practice we have the following protocols:

Fee Payment

Full payment is to be made at the time of consultation. It is our policy to issue receipts.

Repeat Prescriptions

Repeat Scripts must now be ordered in writing using the Repeat Script Request Form. This is available at reception or downloaded here: Repeat Script Form. This policy is as per Medical Council guidelines.

Home Visits

Most medical issues are best dealt with in the surgery where we have all the appropriate equipment etc. Requests for Home Visits should be made before 10.30am. Emergency appointments are allocated in our surgery every day.

Data Protection

Data Protection: If you want a nominated person to collect your scripts etc this Patient Collection Consent Form must be completed and attached to your chart.

Our surgery Data/Privacy Statement is available here: Privacy Statement

Telephone Consultations

The doctors will not take phone calls during surgery time but if you contact reception and leave a message a doctor will call you back when their surgery is complete.

Excluded Services

Some services are not allowed under the medical card e.g. Driving Licence/Insurance Medicals, Travel Vaccines and Screening Blood Services – check with the surgeries for fees for these services.


We are a teaching practice and consequently we regularly take students in the practice. If you object to a student being present at your consultation please let the receptionist know.


If you are unhappy about some aspect of the practice or your care please contact our Practice Manager in writing or email ( as per our complaints procedure which is available at reception.

Lab Results

You may have blood tests or other laboratory samples taken at this Surgery. These will be sent to the Hospital laboratory that leaves the Surgery every day at approx 11.30am. It is our policy that:

  • We will add the results to your computerised file on their return
  • A Doctor will ring or write to you directly on receipt of an important result that is outside the normal range or one that is significantly abnormal.
  • Routine Blood Results should be back in the Surgery in 5 days of the sample being taken. Other results may take longer so please check with the surgery. We Do not routinely contact you with a normal result so please contact the Surgery after 5 days to check on a result.
  • We request you to ring for these between 12noon – 1.00 pm Monday – Friday
  • In some cases your lab result may be required more urgently. The Doctor/Nurse will inform you when to ring for this urgent result.
  • Receptionists are authorised to give a result that the doctor has considered normal, to a patient on request.
  • Receptionists are not authorised to give results that are outside the normal range. You will be asked to discuss these with a Doctor.
  • Very often, results outside the normal range are insignificant and not dangerous. Patients asked to discuss results with the Doctor shouldn’t worry unduly.
  • Sometimes Blood Results get lost and delayed by the Labs. If there are any results missing we will follow these up for you.